The Total Experience Platform
AI-powered, natural customer experiences across video, voice, and chat.
AI at the Center
Supercharge Your Agents with AI Powered Agent Assist
Self-Service With Vision
Give your customers and field service agents the technology to resolve their own issues, quickly and easily.
Visual Journeys provide no-code, web-based visual flows with integrated AI analysis. Take it the next level, with Sophie AI agents that can listen, speak, read, write, see and guide every user to full resolution.
Enterprise Integrations & Security
We believe that showing
is better than telling.
From Our Knowledge Center
Generative AI for the General Public: Hopes and Fears in 2023
Is the public ready for Generative AI in customer service? What are the public opinion on Generative AI, AI adoption trends and strategic considerations in rolling out AI for customer service and customer experience.TechSee Live Contact Centers Data Sheet
Learn all about TechSee's intelligent visual support solution for contact centers.Sophie AI Datasheet
An AR Remote Support solution is the key to enhanced customer engagement and reduced operational costs - discover the 10 core considerations when evaluating alternatives.Supercharge Your CX Stack with TechSee Integrations
TechSee integrates with your CRM / FSM, enabling launch from agent consoles, with Single Sign On, an embedded visual dashboard widget, and automatic syncing of collected images.
The platform supports unified authentication with the enterprise directory to enable precise user management, while Single Sign On (SSO) allows the fastest user access.
Visual sessions and AI can be launched from the widest possible range of digital channels including portals, chat applications, and social media, allowing the enterprise to create optimized multi-experience customer journeys.
The platform can be quickly integrated with you enterprise SMS gateway to deliver proactive engagements, even while on live phone calls.
The platform leverages customer wait times automate the collection of images, device IDs and critical customer information, allowing many calls to be deflected to guided self-service flows and shorten the calls that arrive to your agents.
With the TechSee SDK’s all of of the AI and live visual support capabilities can be launched directly from your app.
The platform automatically provides the agent with the relevant section of the most suitable knowledge base article based on its visual issue analysis. This AI-powered decision support tool enables faster and more effective resolutions and significant operational savings.
Open APIs can be readily integrated with external systems including workflows, claims system, ticketing, help desk and dispatch systems, enabling the rapid creation of a bespoke solution that precisely meets the evolving needs of the organization.